refund-policy

Customer First-

cpshopmart.us  is committed to provide a professional and pleasant service experience to all its customers and we have a very transparent and customer friendly policy on refunds and cancellation of any order. Customer satisfaction is our first priority. If you are not happy with our services or with the product so you can cancel the order or return the order at any point of time (with in 15 days after delivery) . Our Objective is to make computing Experience simple and secure.

Kindly contact us if you have any problems with our services or with the product. we will work on your request as soon as possible.

All our products are covered by money-back guarantee. If you are not happy with the services or there is problem with a product, you have to report within 48 hours, and our Customer Service Team / Sales Team will look in to the matter and then will take an appropriate decision, and we will get back to you within 3 to 5 business days with the full details of refund.

Our Billing Team contact you before proceeding the refund.  we would be accepting the request and refund customer’s money to the same customer’s bank account or credit card or pay pal account which one was used on that time of purchase. All refunds would be credited in customer account within 7-10 working days after acceptance of Refund request.

Return Policy

  • cpshopmart.us  accepts return for up to 15 days on products. Product Warranty is the responsibility of the Manufacturer unless otherwise specified. Please contact us for Manufacturer Contact Information
  • Replacement within: 15 days
  • Restocking Fee for products without defect: 15.00%

All returns must include the following or it will be declined and returned back to you at your cost:

  • Receipt or Proof of Purchase.
  • Original UPC should be on product and on retail package.
  • All accessories, manuals, warranty card, etc should be there.
  • No physical damage.
  • Valid RMA number for the correct product and order.

Packaging Programs

At cpshopmart.us , we contribute a great customer packaging experience. One of the biggest dare in e-commerce packaging is planning it to be as compact as possible while securing that products arrive fully undamaged. We take feedback from our customers to get new ways to improve manufacturer packaging on items we sell, and innovate on the packaging we use in our fulfillment centers under our hamper free packaging. Basically our aim is to reduce the amount of packaging required while securing products arrive to our customers undamaged. If you get a damaged product, please let us know about your experience. We will utilize that knowledge and talk with the vendor and if require we’ll work to enhance the packaging and may be restrict the item from sale until a packaging change, it is all to ensure that we are giving a great customer service.

If you want your order quickly, We can do that but at additional cost and you have to send us a special email with your order number

For items that are in stock, your items ship as they become available. You can write an email if you want to receive some items quickly.

The number of shipments we make for your order is dependent upon the location

Place an Order with Guaranteed Delivery

Place your order through cpshopmart  Shopping Cart to receive it by the guaranteed delivery.

To place an order with guaranteed delivery:

  1. Add the qualifying item to your Shopping Cart and proceed to checkout.
  2. Choose an eligible shipping address within the United States
  3. When available, select the guaranteed shipping option shown on the checkout page and your delivery date will state “guaranteed” and be displayed on the final page before you place the order.
  4. There is also a delivery charges depend on the locations.
  5. Pay using your credit card or debit card.
  6. After the payment you will receive a confirmation email
  7. Canceling order, combining orders, or changing your shipping address or shipping options after you place the order might affect your eligibility for guaranteed delivery.

PRIVACY POLICY

cpshopmart  defines “Personal Data” as any data from which it is practical to directly determine the identity of an individual. Any capitalized terms not defined in this Privacy Policy have the meanings given in the Service’s License and Product Agreement (the “User Agreement”). This Privacy Policy may be updated by cpshopmart.us  from time to time. cpshopmart.us  will provide notice of materially significant changes to the Privacy Policy by posting notice on its websites.

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, buy a product and fill out a form, Users may be asked for, as appropriate, name, email address, phone number and address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

CHANGES TO THIS PRIVACY POLICY

Interactive Knowledge System has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

CALL RECORDING

For our internal monitoring of quality of service your calls may be recorded. This would be explicitly told to you and you are at liberty to disconnect the call and request for a call which may not be recorded.

COOKIES & PASSIVE DATA COLLECTION

cpshopmart.us  uses cookie, IP address, and URL information to improve and further develop the Service, and to provide enhanced or geographically differentiated features and service levels to Users, where available. cpshopmart.us  uses cookies to save User screen names, session validations, and on Users’ browsers and hard drives, and may use them to provide tailored products and services to those Users, as they become available.

IP Addresses also help us diagnose network congestion, problems with our servers and otherwise assist in the administration and delivery of the Service to our Users.

Your personal data may used for:

  • Enable you to purchase and download products, obtain access to services and engage in offered activities

Do we share your data?

We do not sell or rent your personal data to third parties.

We may share certain personal data (as described below) with:

  • Selected partners performing services on our behalf.

 We may share some of your personal data, such as your address or phone number with certain selected partners to enable them to contact you on our behalf of products.

  • Lastly, we may share your personal data:

when necessary to deliver the product you require such as with a payment card provider who we use to process your credit card transaction;

  • when authorized by law or necessary to comply with a valid legal process;
  • when required to protect and defend the rights or property of Company, including the security of our products.
  • when necessary to protect the personal safety, property or other rights of the public, Company or its customers or employees or In connection with a sale of all or part of our business.

If we are legally compelled to disclose your personal data to a third party, we will use commercially reasonable efforts to notify you in advance of a disclosure unless legally prohibited. If we are involved in a merger, acquisition or asset sale, we will abide by this Privacy Policy, and any affected users will be informed if we transfer any personal data to a third party or if personal data becomes subject to a different privacy policy as a result.

Your rights over your data

You have the right to ask us about the personal data we process about you, the purpose and nature of the processing, and to provide information on who we share it with.

You have the right to request that we update, correct, or delete your personal data at any time. Unless you request us to delete your data, please note that we may keep your personal data for one year after you stop being a customer (but we typically keep your personal data no longer than is reasonably necessary given the purposes for which the data was collected).

You have the right to expect us to protect your personal data and keep it safe. We work hard to protect our security products and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of the information we hold. In particular:

  • We abide by this Privacy Policy at all times with respect to all data that we collect from you
  • We limit the use and disclosure of your personal data, and work to ensure that anyone with whom we share such information treats that information with the privacy and security it deserves; and
  • We have put in place industry-accepted physical, technical and administrative practices to safeguard and secure the information we collect.

cpshopmart.us  SERVICES PROVIDERS

cpshopmart.us  does not disclose Personal Data to third parties, except to process credit card information for orders. However, at a future time, cpshopmart.us  may need to provide users’ Personal Data to other third parties to deliver specific services to the user (such as hosting services or support services). These third parties will be required to adhere to Safe Harbor Privacy Principles or at a minimum cpshopmart.us  will require the third party to certify they follow privacy protection equal to DataAlign’s. Users will also be provided with a mechanism to opt-out of having their Personal Data viewed by such third parties.

LEGAL REQUIREMENTS

cpshopmart.us  does not disclose Personal Data, unless disclosure is necessary to comply with an enforceable government request such as a warrant.

CHANGE OF OWNERSHIP

In the event of a change in ownership, or a direct merger or acquisition with another entity, we reserve the right to transfer all of cpshopmart.us  User information, including Personal Data, to a separate entity. We will use commercially reasonable efforts to notify you (by posting on our website or an email to the email address you provide when you register) of any change in ownership, merger or acquisition of cpshopmart.us  assets by a third party, and you may choose to modify any of your registration information at that time.

cpshopmart.us  uses industry standard security measures to protect against the loss, misuse and alteration of the information under our control. Although we make good faith efforts to store the information collected by cpshopmart.us in a secure operating environment that is not available to the public, cpshopmart.us  cannot guarantee complete security. Further, while we take reasonable steps to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “crackers” from obtaining this information.

You may, at any time, choose to correct or update the information you have submitted to cpshopmart.us  by updating your account on our website.

If you cancel your account, your Personal Data and other information may be retained in our archive or backup records.

CONTACTING US

If you have any question about this Privacy Policy, the practices of this site, or your dealings with this site, than please mail us on support@cpshopmart.us or contact us at: 1-844-800-6855

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